M*****n

Customer Service Representative

About Candidate

Salary
AED
Nationality
Filipino
Looking for Job Title
Hotel Receptionist
Iqama
Transferable

Location

Education

B
Bachelor of Science in Nursing 2011
Felippe Verallo College of Nursing

Four years of combines classroom instruction with practical clinical experience. Students learn various aspects of healthcare, including anatomy, physiology, pharmacology, psychology, and ethics, as well as the fundamentals of patient care, nursing theory, and leadership.

Work & Experience

C
Customer Service January 2013 - August 2017
Telerperformance (Amazon.com)

Is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and offering product or service information. They serve as the primary point of contact for customers, ensuring their needs are met efficiently and effectively. Key tasks include answering calls, responding to emails or chats, troubleshooting issues, processing orders, and maintaining accurate records of customer interactions. A customer service representative must possess strong communication, problem-solving, and interpersonal skills to ensure a positive experience, build customer loyalty, and maintain the company’s reputation.

D
Data Entry Specilist / Administrative March 2019 - March 2022
Kuehne+Nagel

Is responsible for accurately inputting and maintaining essential shipping and logistics data into the company’s systems. This includes tracking and updating air cargo shipments, managing flight schedules, entering customs documentation, and ensuring compliance with international shipping regulations. They collaborate with other teams to verify and process airfreight information, ensuring timely and efficient movement of goods. Attention to detail, proficiency with data entry software, and a strong understanding of airfreight procedures are essential to ensure accurate records and smooth operations within the department.

M
Medical Virtual Assistant (Telemedicine) April 2022 - December 2024
Better Health Management (Push Health)

Provides administrative and clinical support to healthcare providers in a remote setting, managing tasks such as scheduling appointments, handling patient inquiries, updating medical records, and assisting with telehealth consultations. They ensure smooth communication between patients and healthcare professionals, manage electronic health records (EHR), and may also help with follow-up care instructions or medical transcription. By leveraging telemedicine technologies, they enable healthcare services to be delivered efficiently while maintaining confidentiality, accuracy, and compliance with healthcare regulations. Strong communication, organizational, and technical skills are crucial in this role.

Skills

Communication Skills
90%
Multitasking
80%
Time Management
80%