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About Candidate
Salary
Nationality
Certifications
1. Voice of the Customer (VoC): Enhancing Experiences
2. October 2024
3- Maximizing customer experience, Customer service institute of America, October 2016
4. Customer Relationship Management CRM
5. Creativity and Design Thinking
October 2024
7. Foundations of Project Management
July 2024
8. Inspiring and Motivating Individuals May 2017
09. Digital marketing playbook. September 2022
10. International English Language Testing System "IELTS".
March 2018
11. Perfect Tenses and Modals
12. September 2017
13. Business English: Networking
14. July-2017
15. Welfare Grievance Management
16. July 2024
17. Welfare Practitioner Essentials
July 2024
18. Modern slavery prevention
May 2024
23. Worker Welfare Auditor Training
March 2024
25. Occupational Health and Safety "NEOM"
September 2024
Looking for Job Title
Award
Sindalah Safety Star Award
Sindalah Safety Star Award
Issued by NEOM · Sep 2024
Iqama
Location
Education
A Bachelor in Management Information Systems (MIS) equipped me with a blend of business and computer science skills, preparing me for a career at the intersection of technology and business operations. Here's a breakdown of the educational background: Curriculum: Business Courses: delved into core business areas like accounting, finance, marketing, and economics. These courses provide a foundation for understanding how businesses function and make strategic decisions. Computer Science Courses: Gained a solid understanding of computer science fundamentals like programming languages, database management, and networking principles. This knowledge equipped me to analyze and design information systems. MIS-Specific Courses: These courses bridge the gap between business and technology. I learned about information systems development, project management, data analysis, cybersecurity, and enterprise resource planning (ERP) systems.
Work & Experience
Challenge: Streamline worker registration, onboarding, and compliance processes while ensuring alignment with NEOM standards. Action: • Designed and implemented an efficient ID card system for Sindalah Island, producing 1,525+ ID cards using Smart-ID Designer software. • Managed Zawil platform accounts, ensuring timely permit issuance and compliance with NEOM regulations. • Developed and maintained an accurate worker registry database, reducing processing time by 50% and achieving 99% data accuracy. • Conducted weekly reporting on registration progress and compliance metrics for management and clients. Result: • Achieved 92% compliance with NEOM worker registration requirements. • Enhanced onboarding efficiency, processing 1,582 registrations within six months. • Improved interdepartmental communication through rotational shadowing programs and "Lunch & Learn" sessions.
Challenge: Diversify revenue streams and enhance customer value through innovative product offerings. Action: • Launched new revenue-generating products, including branded car care kits and specialized cleaning services. • Expanded service offerings to include premium car wash packages and detailing services. • Drove B2B and B2C sales of automatic car wash machines, securing five major deals. Result: • Increased overall sales by 30% through new product lines. • Boosted customer satisfaction ratings by 70% and attracted a new segment of high-end clients. • Enhanced website content, leading to a measurable increase in online inquiries and lead generation.
Challenge: Increase revenue through upselling and customer-centric strategies. Action: • Implemented a data validation system using Microsoft Excel to reduce errors. • Recommended tailored car care solutions and up-sold value-added services. Result: • Achieved a 20% increase in average customer spend. • Reduced data entry errors by 70% and maintained a 95% customer retention rate.
Challenge: Enhance operational efficiency and customer satisfaction through innovative solutions. Action: • Developed a key management system using Microsoft Excel, improving retrieval efficiency by 98%. • Conducted regular building inspections and addressed maintenance issues promptly. Result: • Achieved a 90% customer satisfaction rating and reduced incidents by 50% through safety training.
