L*****a

IT Support Specialist: with over 3 years of experience providing L1/L2 technical support in multi-location, remote
work environments. Proven ability to diagnose and resolve hardware, software, and network issues across Windows
and Linux systems. Adept at delivering empathetic, clear, and timely technical assistance via tools such as ServiceNow,
JIRA, and Zendesk. Experienced in setting up hardware for new employees, configuring systems and peripherals,
and documenting procedures aligned with ITIL and industry best practices. Fluent in English and Spanish