A*****d

Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Handle annual budget and ensure cost effectiveness Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations, and outages Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures Maintains quality service by establishing and enforcing organization standards Experience in Microsoft systems Excellent organizational and interpersonal skills Current technical skills and knowledge of technology General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology Ability to plan ahead and develop contingency plans, where necessary Advanced working knowledge of standard are Wireless networking technologies.

Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Handle annual budget and ensure cost effectiveness Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations, and outages Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures Maintains quality service by establishing and enforcing organization standards Experience in Microsoft systems Excellent organizational and interpersonal skills Current technical skills and knowledge of technology General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology Ability to plan ahead and develop contingency plans, where necessary Advanced working knowledge of standard are Wireless networking technologies.

Responding to technical support calls from end users of computers and software applications Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office Diagnosing and fixing network problems and hardware or software faults Maintaining inventories of hardware and software Managing backups of servers, in case of data loss keeping a record of issues and faults along with solutions, for future reference. Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients

Outsourced from Xerox

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. Managing technical documentation. Experience of applications in restaurant POS ERP

Provide first level support for project office IT infrastructure. Assist with project office IT infrastructure setup and maintenance. Install and update applications to office and datacenter and project office servers as requested. Initiate 3rd party vendor support requests if required. Work under the direction of and with the assistance of corporate IT staff to maintain business systems. Perform data recovery as needed and implement disaster recovery procedures. Contribute to documentation related to company procedures. Maintain physical environment for network hardware. Assists with off-hour emergencies and time-sensitive issues when required including those at the data center.