A*****y

•Money & bank transfers to various countries, process and issue third party transactions. •WPS processing and disbursements at site/branch along with Marketing staff. Send and Receive Inward payment/outward payments and cheques. •Register customer’s transactions complaints, status and general enquiries. •Facilitate New Customer Acquisitions and new Account Openings. •Facilitate and promote 3rd Party Products sale. •Verification of documents in compliance with AML policy. •Timely and effectively handle queries/concerns of the customers over the phone/counter. •Ensure cash handling is done as per Company policy, and cash balance is accurately tallied and appropriately handled as instructed by the Branch In- Charge. •Assist the Branch InCharge/Assistant Branch InCharge in ensuring effective product knowledge sharing. •Prepare/Maintain basic branch reports as applicable. •Assist Marketing team with pick up of site transactions.

• Identify and assess customers’ needs to achieve satisfaction and happiness. • Provide accurate,valid and complete information for queries. • Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. • Greeting and welcoming guests and customers. •Guiding and directing guests and visitors to reach their destination. •Work with line-manager to ensure proper customer happiness is being delivered