E*****I

Manages and coordinates the activities of the Duty Managers assigned to the Maintenance Control Center (MCC).  Respond to flight/maintenance crew reported discrepancies or defects by troubleshooting and rectifying any system or component according to manufacturer’s troubleshooting manual (TSM) to make the aircraft ready for a swift turn-around. Schedules personnel to ensure 24/7 operation of MCC.  Monitor Cabin & Tech Log C/F defects so the MEL items are properly documented and controlled.  Provides assistance and direction to for critical aircraft maintenance events.  Provides the interface between MCC and other departments for airline maintenance and aircraft status information.  Maintains surveillance of maintenance activities system-wide. Intervenes in case of major mechanical problems, providing necessary technical support, skilled manpower, parts, tooling and planning assistance. Renders management decisions in order to minimize aircraft down time.  Coordinating between Engineering, Maintenance Dept and Operations etc for smooth operation.  Previous knowledge on specific IT tools and documentation, such as AMOS, AirbusWorld, Airn@vX WISE, Techrequest, SRM, MEL, CDL, etc  Schedules and coordinates aircraft line and heavy maintenance activities.  Coordinates with Material Department to monitor required parts and materials, and ensure supply requirements are met.