K*****y
About Candidate
I am a software engineering Student at Carleton University who has worked on several individual and group projects on Java, C++, embedded C, Go, Python and SQL. I am a team player and hard worker who is willing to learn and grow.
Nationality
Looking for Job Title
Award
Engineering Institute of Canada Award (2023), Entrance Scholarship (2021–2024)
Location
Education
4th Year Student
Work & Experience
• Provided Tier 1 technical support and resolved issues across hardware, software, and Microsoft 365 ecosystem, including Word, Excel, Copilot, Admin Center, and Lighthouse. • Acted as a temporary helpdesk coordinator, prioritizing service tickets and delegating tasks. • Diagnosed client issues via remote troubleshooting, knowledge base research, and ticketing systems. • Conducted upgrades and performed basic hardware maintenance on laptops.
