L*****a

Developing and sustaining long-lasting relationships with customers. *Screening, recruiting, and training sales employees. *Calling potential customers to explain company products and encourage purchases. *Answering customers' questions and escalating complex issues to the relevant departments as needed. *Developing in-depth knowledge of company products. *Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints. *Collaborating with the marketing department to ensure that the company is reaching its target audience.

Create and maintain customer account information by ensuring appropriate data is collected and stored *Expert at resolving customer concerns; problem solving ability has been lauded by company leadership *Update and maintain over 10,000 accounts monthly *Entrusted by company leadership to develop procedures aimed at better serving both the company and its customers *Manage accounts receivable; receive/distribute over $100,000 monthly *Entrusted to develop a procedure streamlining customer issues; similar complaints were distributed to associates most familiar with the applicable material; resulted in reduced wait times and enhanced customer satisfaction