M*****M
About Candidate
Results-driven Director of Operations / Rooms Division with 26+ years of leadership experience in luxury 5-star hotels and resorts across Europe, the Middle East, and North Africa. Proven expertise in multi-property management, guest service excellence, revenue optimization, and team leadership. Adept at streamlining operations, enhancing profitability, and delivering top-tier guest experiences. Skilled in budgeting, cost control, staff training, and operational driving efficiencies while upholding brand standards. Strong knowledge of PMS systems (Opera, Fidelio), F&B operations, and sustainability initiatives. Passionate about leading diverse teams, optimizing performance, and ensuring service excellence in dynamic hospitality environments.
Salary
Nationality
Training & Workshop
• Rooms Division Management Training Certified (House Keeping, Laundry & Front Office).
• Leadership Skills – IDI institution Ireland & Ministry of Tourism Egypt.
• Service Excellence – IDI institution Ireland & Ministry of Tourism Egypt.
• Modern Management Training - Ministry of Tourism Egypt.
• First Aid Certified.
• Service Excellence Training.
• PMS - Opera Configuration.
• Several Hotel Openings Team Experience.
Looking for Job Title
Iqama
Location
Education
Bachelors in Accounting and Business Administration Management.
Work & Experience
• Led operations across 535 rooms, managing Housekeeping, Front Office, Laundry, Spa, Security & Safety, Maintenance teams. • Trained and developed over 100+ team members, improving guest satisfaction scores and service quality • Ensured compliance with brand standards, safety regulations, and financial performance metrics. • Implemented cost-saving initiatives, reducing operational expenses by 15% without impacting service levels. • Trained employees in standards and hotel procedures. • Upheld high standards for customer service and led by example. • Reviewed housekeeping supplies charts and inventories. • Inspected rooms for damages and sufficient housekeeping practices. • Handled guest complaints to maintain high guest satisfaction rates. • Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Oversaw daily hotel operations, ensuring seamless guest service delivery and operational efficiency. • Managed room inventory, optimizing ADR (Average Daily Rate) and occupancy levels. • Led guest recovery initiatives, improving online ratings and TripAdvisor scores
• Directed Front Office operations, guest relations, and VIP services, ensuring a 5-star service standard. • Trained and coached staff, reducing check-in/check-out times by 30%.
• Managed multi-property operations, overseeing a 450-room portfolio across three hotels. • Spearheaded guest satisfaction initiatives, increasing repeat bookings by 20%. • Led a team of over 150 employees, focusing on staff training and operational efficiency. • Oversaw operational departments & activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, Spa & Maintenance Teams. .
As the Director of Rooms, my responsibilities are encompassing all related operational departments & activities for the successful functioning of the property citing a specific focus on management, Housekeeping, Front Office, Laundry, and Recreation, Animation, Spa & Security and Safety Teams.
