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Senior IT Manager

About Candidate

Salary
USD
Nationality
Egyptian
Certifications

 ITIL® Expert Certificate in IT Service Management Candidate no.: 9980072382199641, 18 January 2016.
 PMP® Project Management Professional No. 1423640 and PMI membership PMI ID#: 1580876, 7 July 2011.
 MCSE Microsoft certified system Engineer ID# 3540068 February 06, 2006.
 MCTS Microsoft Certified Technology Specialist: Exchange Server 2007 Configuration ID# 3540068 March 05, 2009.
 CCNA Cisco certified network association with ID# CSCO11269806 August 26th, 2010.
 MCSA Microsoft certified system administrator “Security” ID# 3540068 December 20, 2005.
 AWS Cloud Practitioner, validation number: 15R6RR81QFV116WX, December 2022.

Training & Workshop

 Global Anti‐bribery, Global Antitrust, Global Conflicts of Interest, Workplace Harassment Prevention for Employee.
 Privacy and Information Security SkillSoft annual training.
 CCNP (BCMSN, BSCI and ISCW) certificates of completion Fast Lane Dubai, Cairo.
 SAP BASIS course provided by EduCBA SAP Academy.
 VMware vSphere VSICM certification of completion 25 August 2011.
 Agile Project Management Essentials October 2014.
 Thinking Like a CFO: Preparing and Presenting a Business Case, June 2014.
 Using Feedback to Improve Team.
 Principles of Accounting and Finance for Non‐Financial Professional Course, June 2014.
 Compliance and FCPA training, October 2012.
 First Aid, CPR and Defensive Driving. Pinnacle’s “High Impact Communication” Training December 2015.
 People Management Udemy online training Cert no.: UC‐39PLRRSL.

Looking for Job Title
Head of Information Technology, Senior IT Manager, IT Director
Award

 Received WORLD CIO 200 2024 recognition award as a transformative technology leader by the Global CIO Forum Committee and is proudly bestowed with the title of LEGEND.
 Apex International Energy special award in efforts of setting up of its PetroFarah, Its JV company Data Center and ICT Systems in both office and in permanent facilities.
 Medtronic Circle of Excellence first regional function recognition award, that was introduced in March 2016 as part of its commitment to recognizing extraordinary performers in the MEACAT region in "MENA Sub‐region".
 Covidien Awards of Recognition in appreciation for the Outstanding support in October 2012.
 Apache Certificate of Achievement for two continuous years in appreciation of projects handled with perfect returns.

Iqama
Non Transferable

Location

Education

B
Bachelor of Computer Engineering 2002
Faculty of Engineering, Tanta University

Bachelor of Computer and Automatic Industrial Control Engineering

Work & Experience

S
Senior IT Manager November 2016 - Present
Apex International Energy

• Successfully oversaw all aspects of IT delivery and enterprise infrastructure strategy for Apex International Energy, leading the development of the PetroFarah joint venture and the building of five early permanent facilities in Egypt's Western Desert. The initiative made the company Egypt's ninth-largest oil producer while keeping the business objectives aligned and enhancing the efficiency of operations at sites. • Led the design, deployment, and operation of enterprise IT infrastructure, including on-prem Data Center, telecommunication, Cloud hosted application such Azure Cloud and O365, Cisco Cloud e-mail Secuirty, Citrix Cloud storage and IFS IDEAS aligned with business objectives and by working closely with architectural teams to design fit-for-purpose solutions tailored to current and future needs. • Spearheaded the adoption of virtualization and hyperconverged infrastructure solutions by implementing innovative Dell EMC's VxRail HCI Solution along with fully VMware virtualized VDI, resulting in a 40% reduction in IT costs and improved resource utilization. • Developed comprehensive IT delivery roadmaps to ensure timely project execution and alignment with organizational goals, leading to a 20% increase in project delivery speed. • Provided technical leadership and mentorship to a diverse team of 12 IT professional contractors, fostering a culture of excellence and innovation that improved team productivity. • Managed Cisco Data Center, perimeter firewalls, LAN/WAN networks, security policies and appliances to ensure a secure IT environment, maintaining compliance with industry regulations and achieving zero security breaches over last 8 years. • Facilitated seamless integration of IT systems and services by collaborating with our Houston and Cairo cross-functional teams, enhancing communication and operational synergy across departments. • Ensure the adequacy and effectiveness of security policies, standards and guidelines to avoid any potential data leakage or loss. • Developed and maintaining an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance the needs between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient. • Managed an IT budget exceeding $3 million, optimizing resource allocation to achieve a 20% reduction in operational costs without compromising service quality or security standards. • Established and maintained productive relationships with external vendors, improving procurement processes by 15%, which ensured seamless IT operations and support for ongoing digital transformation efforts. • Fostered collaborative relationships with influential stakeholders from both IFC, Blue Water and At-Bay, driving increase in project alignment to business results, facilitating effective communications and collaboration with their audit and Cyber secuirty groups. • Provide direction and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support management. • Continuously monitoring and controlling the IT Infrastructure and applications across all locations, reducing the cost of providing services by reducing rework, lost time, improved resource management while increasing or maintaining service quality and customer satisfaction.

I
IS Regional Manager MEA October 2011 - November 2016
Medtronic

• Managed the IT and Telecom departments related activity of eight sites across seven Middle Eastern and African Countries to ensure a streamlined operation and alignment with business objectives, major duties are: • Manage IT projects and ensure projects are delivered per the agreed scope, schedule, and quality and in compliance with Group IT PMO framework. • Develop and manage a high quality of IT and communications infrastructure, identifying and satisfying the business needs, across international locations, including remote project sites, ensuring continuous service with minimal disruption and effective contingency and business continuity capabilities. • Manage Suppliers and their services to provide seamless IT service quality and ensure value for money. Negotiate Contracts, SLAs and alight with IT Service Continuity Management. • Improve Service availability that directly leads to increase in business profit and revenue. • Reducing the cost of providing Information Technology (IT) services by reducing rework, lost • time, improved resource management while increasing or maintaining service quality and customer satisfaction. • Responsible for the IT annual budget and business plan up to 7 million $ USD. • Organizing the work of technical team members and checking with them to ensure they are accomplishing their tasks. Duties also include coordinating the activities of third‐party providers. • Increase customer satisfaction and continuously improve IT offered services. • Working with functional and business leaders, identify productivity gaps and opportunities, priorities and gain approval for investments Satisfy a growing base of several hundred users in the Middle East and Africa at office and project sites, through delivery of timely and high‐ quality front‐line services to predefined service levels. • A strong motivation and ability to achieve work goals and quantifiable business results. • Work with diverse project teams to deliver on assigned projects. • Manage the daily operation of the IT Shared service team to provide expert support as required. • IT focal point for all internal business units for IT related issues, including providing regular updates for ongoing projects. • Stakeholder relationship management for key accounts.

S
Senior System Administrator October 2006 - September 2011
Apache Corporation

• Perform a wide range of system and network administration, Configuring, implementation, planning and Helpdesk support brings in reliable, durable, and cost‐effective solutions for IT department at Apache Egypt. • Manage 2nd level of support and resolve escalated incident and problems management. • Responsible for ensuring IT reliability for Apache Egypt and maximize system uptime. • Perform daily system monitoring, using a combination of tools to ensure high availability and SLA’s, by verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. • Work on all IT related compliance activities such as internal audit and SOX. • Coach & mentor 4 staff to ensure proper competency development and highly effective IT support organization. • Managing different Communication and data links including Microwave, Radio, E1, Leased Lines, VPNs and VSAT to RIGs and insuring vendors provide the agreed service. • Coordinates with IT staff to meet the company objectives and works with them to monitor site stability and performance and continually improve the performance and scalability of the site. • Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. • Manage vendor relationships and the purchases of hardware and software products, License, and IT infrastructure.

Skills

IT Infrastructure & System Management, IT Strategy & Leadership, IT Startegy and Leasership, System Administration o Disaster Recovery o Vendor Management o IT Governance & Budget Management o Security & Compliance, Team Leadership & Stakeholder Collaboratiion, ERP System implementation
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