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Planning & execution of IT strategy by establishing current and long-term objectives, Policies, Delivery of IT services through scalable, reliable, and high available IT infrastructure, Digital transformation by automation and Information security governance. IT budgets, and optimized utilization of IT assets across the group thus reducing idle IT assets. Improving the IT service quality by implementing enhancements in the IT infrastructure and applications. • Developing the company’s strategy for using technological resources and making executive decisions on behalf of the company’s technological requirements and staying on top of technology trends and developments. Ensure that technological resources meet the company’s short and long-term needs. • Managing technology budgets/financial and time frames aspects of the IT Division, including vendor selection/management and oversight of all IT-related purchasing and budget usage. • Recommends information technology strategies, policies, and procedures by evaluating outcomes; identifying problems; evaluating trends; anticipating requirements • Manage IT infrastructure and software development plans, projects, policies, and procedures. • Communicate with executive management and all users of information services and systems. • Managing a large team, and providing effective leadership, including hiring, training, evaluation, guidance, discipline, and discharge • IT Service Management (ITSM): Established KPI Metrics to help in remediating and Deliver KPI’s against active ITSM processes. • Experience with development and deployment of ITSM process in a medium size environment. • Ensuring technologies are used efficiently, and securely. IT Service Management (ITSM) • Applying cybersecurity strategy within IT Infrastructure & Operations function.

Apart from Sr. IT Manager role, I had shown expertise in end-to-end project execution and delivery on time with significant cost savings exceeding expectations and satisfaction of stakeholders in adherence to international (PMP) guidelines. • Led 15+ IT projects, achieving 95% departmental goal attainment via Agile/Scrum frameworks and stakeholder-aligned roadmaps. • Facilitated cross-functional communication across 10+ teams/vendors, ensuring 100% alignment throughout project lifecycles. • Maintained open communication channels between team members, vendors, and all stakeholders during all phases of the project life cycle. • Provided technical guidance in the development of project objectives, scope, deliverables, and timeline. • Documented project requirements, processes, and procedures and identified potential risks to develop contingency plans. • Defined project scope/deliverables with technical guidance, driving 98% on-time milestone completion. • Mitigated 30% project risks through contingency planning, process documentation, and compliance • Implemented CI/CD/DevOps practices, reducing deployment errors by 25% and accelerating release by 40%. • Developed and managed work breakdown structure (WBS) of information technology projects.