R*****h

Leading IT Ops, Infrastructure, DevOps, SRE & Database streams across all the banking projects, ensuring resilient, robust and secure cloud and on-prem infrastructure for green-field and evolving banks and fintech institutions, along with seamless and automated application deployments of AION banking solutions ● Optimized the cloud cost by 35% for one of the first digital banks of Abu Dhabi after introducing effective network design, time-bound cloud resource utilization and controlled usage of key cloud elements. ● Introduced optimized continuous integration and continuous deployment (CI & CD) processes to ensure scanned code integration with multi-level controls for site deployments; reducing operational efforts by 50% for two of the key banking clients in the GCC region. ● Managing entire IT infrastructure for AION group, leading multiple teams and ensuring seamless operations within the organization. The IT infrastructure includes Microsoft 365, Azure, AWS, OCI, Digital Ocean, GoDaddy, FreshDesk and other platforms. ● Developed and enforced robust cybersecurity policies to protect sensitive data and systems. ● Ensured compliance with industry regulations, including GDPR and PCI-DSS for banking clients. ● Conducted risk assessments, implemented disaster recovery plans, and enhanced business continuity strategies for internal cloud environments as well as for different banking clients. ● Led cloud migration, automation, and AI-driven initiatives to enhance operational efficiency.

Leading the solutions, development & delivery streams to design cloud agnostic banking and onboarding middleware solutions for major banks, credit bureaus and financial institutions in the GCC region, while strictly following agile methodologies throughout the SDLC process. ● Leading the full stack development teams in designing & building a customised and a completely digital onboarding and backoffice management solution for a major credit bureau in KSA region; the outcome of the 2 years continued project is an increase in the clients-onboarding by 30% and a reduction of TAT for operational processes by almost 50%. ● Leading the end-to-end technical analysis of an on-site live Dynamics CRM deployment and designing a custom engagement platform for CRM’s replacement; for a major credit bureau in KSA region. ● Architected the Corporate and SME banking solution for one of the key banks in the GCC region, showcasing valued features like Salary Transfers, Payments through external GWs, sweeps and standing orders. ● Designed an end-to-end digital mortgage journey and developed a functional POC for a major government entity in KSA region. ● Prepare POCs & Architecture artefacts for potential customers and deliver presentations with Sales team to various clients from Banking and fintech sector.

Served in multiople capacities of lead Solutions Architect responsible for designing and implementing scalable, business-aligned technology solutions, a Product Owner responsible for nourishing user stories with active collaboration among all the stakeholders, and a Delivery Lead ensuring developed features go-live seamlessly within agreed timelines. ● Worked as the Lead Solutions Architect & Product Owner to design, develop and migrate Ring Back Tone (RBT) feature provisioning from incumbent system to Concurrent’s bespoke solution for Jazz, comprising of 1.5 Million subscribers. ● Worked as the Technical Head/Solutions Architect & Product Owner to realize one of the biggest prepaid networks consolidation involving subscription data of more than 14 Million subscribers, while adhering to strict timelines and limited man power. ● Designed, developed and delivered CS Service Creation Environment (coaleSCE) and Open Signalling Gateway (OSG) to two major operators in the African Region as the PO/Solution Architect for these products, by ensuring seamless development, testing and deployment by the FE and BE teams.

Served as an Operations & DevOps engineer to provide technical level 1 & 2 support for customer-live applications, deploy and rollout applications to various sites using manual processes and deployment tools, and upgrade and maintenance of key telco BSS components. ● Upgraded application and MongoDB cluster hosting 20M live subscriber base while ensuring an uptime of 99.9999%. ● Development of automated reports for analysis of 75 Million Subscriber Database (Mongo DB).

Served as a Charging and Billing Expert responsible for maintaining active charging profiles for the prepaid network, operational maintenance of key Intelligent Network (IN) nodes and level 1 & 2 support for live customer complaints.

Served as an Operations engineer for HLR entity, providing support and maintenance for nationwide deployments of HLR and automation of routine procedures involving live subscriber data.