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About Candidate
I am a highly motivated and technically skilled IT Support and System Administrator with hands-on experience across Windows and Linux environments, cloud platforms (Azure, AWS), virtualization, and DevOps tools. I specialize in resolving complex IT issues, optimizing infrastructure performance, and ensuring business continuity through proactive support and automation.
With a proven track record in managing Active Directory, Microsoft 365, network configurations, backup strategies, and scripting with PowerShell/Bash, I bring a strong troubleshooting mindset and a dedication to delivering reliable, secure, and user-friendly IT environments.
As someone who adapts quickly to new technologies and thrives in dynamic environments, I’m passionate about driving operational excellence and supporting teams with the IT tools they need to succeed.
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Education
• Final year project: Developed and deployed a web-based billing system using Next.js, hosted on Vercel. Focused on modern frontend development, serverless deployment, and continuous delivery practices. • Relevant Coursework: Computer Networks, Operating Systems, Hardware Maintenance, IT Security.
Work & Experience
• Managed deployment and maintenance of physical servers, switches, routers, and end-user systems across multiple offices. • Provided support across Windows, Linux (Ubuntu, CentOS), and macOS platforms for desktops and servers. • Administered Microsoft Server environments, Azure Active Directory, Group Policies, and Office 365 apps including Outlook and OneDrive. • Resolved sync issues, permission errors, and version conflicts in Microsoft Teams, Outlook PST/OST, and OneDrive. • Configured OPNsense firewall for VPN access, network security policies, and traffic shaping. • Managed RAID and Ceph-based storage for scalable, reliable data handling. • Set up FTP servers and internal file sharing systems for secure data exchange. • Monitored and maintained high-availability databases supporting internal apps and client projects. • Created internal documentation, mentored junior technicians, and improved issue resolution speed.
• Provided support for Windows/Linux/macOS systems, resolving hardware/software issues in office and retail settings. • Installed and configured routers, switches, printers, POS terminals, and barcode scanners. • Maintained 99% uptime for billing systems and retail IT infrastructure. • Handled in-store IT incidents with a 90% first-time resolution rate, improving billing efficiency. • Tracked IT assets and managed documentation for troubleshooting and device inventory. • Supported Office applications and ensured quick onboarding for new users.
• Interacted with customers to understand computing needs and build custom desktop PCs. • Installed operating systems, essential drivers, and client-requested software. • Provided initial client training and hardware troubleshooting for post-sale support. • Assembled PCs for gaming, education, and business use with attention to compatibility and reliability.
