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About Candidate
My name is Sara Yousaf, With a Bachelor’s degree in Business Administration (HR) and a strong background in HR operations, administrative management, and customer service roles across both public and private sectors, I believe I can contribute meaningfully to your team.
Currently working at AirBlue as a Terminal Counselor and previously serving as Assistant Program Officer on a Punjab IT Board project, I have developed a keen ability to coordinate with cross-functional teams, My experience also includes freelancing in HR documentation, Recruitment, policy writing, and content writings, which has further sharpened my organizational and communication skills.
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Customer Support: Responded to customer inquiries and complaints in a timely and professional manner, ensuring high levels of customer satisfaction. Issue Resolution: Effectively resolved customer concerns by identifying problems and providing clear, actionable solutions. Account Management: Opened new customer accounts, ensuring all documentation and compliance requirements were met. Transaction Processing: Accurately processed financial transactions including deposits, withdrawals, fund transfers, and loan payments. Digital Banking Assistance: Provided technical and service support for customers using online and mobile banking platforms.
Conducting both online and in-person training sessions and offering support to officers and relevant staff of Local Governments, as well as the Punjab Local Fund Audit Department (Government of Punjab, Finance Department) PD Office Lahore, in particular, and other divisions across Punjab to ensure the effective operation of the online systems. Implementation of assigned modules of the ITEMS project,
