U*****R

CUSTOMER SUPPORT REPRESENTATIVE

About Candidate

I am a detail-oriented team player withexceptional organizational skills. I possess the ability to
handle multiple projects simultaneously while maintaining a high degree of accuracy. As a
highly organized and “dependable candidate” I have a proven track record of successfully
managing multiple projects with a positive attitude

Salary
PKR
Nationality
Pakistani
Looking for Job Title
Customer Support Management
Iqama
Resident

Location

Education

I
Intermediate in Computer Science
Allama Iqbal Open University - Lahore

Work & Experience

C
CUSTOMER SUPPORT REPRESENTATIVE 2023 - to date
THE KALCULATORS PTY LTD, Lahore

Provide product and service information to customers, answering questions and addressing concerns.  Coordinate and book appointments for clients with tax agents, ensuring efficient scheduling and minimizing wait times.  Offer guidance and direction to the team while managing day-to-day operational activities.  Supervise and mentor a team of customer service representatives and appointment bookers, providing guidance and support to ensure success.  Respond to customer inquiries via phone, email, and chat, resolving issues promptly and courteously.  Build strong relationships with customers to drive loyalty and retention.

S
SENIOR SUPERVISOR 2019 - 2023
D-HOPPERS PVT LTD/GDM BPO, Lahore
B
B2B SALES REPRESENTATIVE 2018 - 2019
SYSTRONIC IT SERVICES, Lahore
S
SALES REPRESENTATIVE 2017 - 2018
SYNMATIX IT GROUP, Lahore

Skills

Multi-Tasking
80%
Problem Solving
80%
Leadership Skills
90%
Decision Making
90%