V*****i

Customer service, Receptionist, Waitress
November 13, 2001

About Candidate

I was a sales and marketing officer at NCPB for 2 years my responsibilities included Creating and implementing strategies to achieve sales targets, improve market penetration, and increase revenue.Tracking and reporting sales performance, including setting targets, evaluating sales data, and providing updates to

management. Analyzing market trends and competitor activities to inform sales tactics and product offerings. Developing marketing strategies to support sales goals and increase brand awareness. Ensuring consistent and effective communication of the brand message across all marketing channels.Managing online presence through websites, social media, email campaigns, and other digital marketing platforms. Planning and executing promotional campaigns, including advertisements, discounts, and special offers. Gathering and analyzing customer feedback, industry trends, and competitive analysis to enhance marketing strategies.

Working closely with the product development, sales, and customer support teams to align strategies.

I was a receptionist for 2 years at St Francis school my Key responsibilities included,welcoming students, parents, staff, and visitors as they enter the school, answering any questions they may have, and

directing them to the appropriate department or person. Answering incoming calls, addressing inquiries, and redirecting calls to the appropriate personnel. Taking messages

when necessary.Managing and distributing emails, letters, and other forms of communication within the school. Ensuring all relevant

information is passed along promptly.Coordinating meetings for school staff, setting appointments with parents, and ensuring the school calendar is up to

date. Updating and maintaining student attendance records, health information, and other administrative documents as

required by the school.Assisting with paperwork, filing, data entry, and other tasks as needed by school administrators.Monitoring and distributing office supplies, as well as ensuring that common areas are kept clean and stocked. Assisting with the organization of school events, meetings, and parent-teacher conferences-i did this for 2 years(2020-2022)

I was a Waitress at quivers,for one year my Key responsibilities included,Welcoming guests as they arrive, ensuring a friendly and positive first impression. Assigning customers to appropriate tables, considering reservations and preferences.Handling reservations over the phone or online and ensuring the seating arrangements are organized. Providing information on the restaurant’s menu, location, and hours of operation. Ensuring smooth communication between the kitchen, servers, and management for optimal service.Organizing the waiting list during busy periods and keeping guests informed about wait times. Assisting customers with menu choices, taking accurate food and drink orders. Delivering food and drinks to tables in a timely and professional manner. Checking in with customers during their meal to ensure satisfaction and addressing any concerns. Recommending additional items like appetizers, desserts, or drinks to increase sales. Processing bills, accepting payments, and providing correct change or receipts-i did this for an year (2018-2019)

Salary
AED
Nationality
Kenyan
Certifications

Bachelor's degree in International Business management
Kenya Certificate of Secondary Education

Training & Workshop

Participated in Customer Service Excellence training, National Cereal and Produce Board August 2023 Developed skills in communication skills, Interpersonal skills,Technical skills, customer service skills

Looking for Job Title
Receptionist

Location

Education

B
Bachelor's degree 2024
KCA University

Attained a second class upper division honours degree in international Business Management

Skills

Customer service
90%
Technical skills
85%
Interpersonal
90%
Communication skills
90%