Manage Operations – Food Chain

Job Description

We are seeking a highly motivated and experienced Operations Manager to lead and oversee the day-to-day operations of our food chain outlets. The ideal candidate will ensure consistent quality, optimize operational efficiency, and uphold brand standards while driving growth and customer satisfaction.

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Key Responsibilities:

• Supervise and coordinate daily operations across multiple branches/outlets.
• Ensure all food safety, hygiene, and quality standards are strictly followed.
• Implement standard operating procedures (SOPs) and ensure compliance.
• Monitor sales, inventory, and cost controls to achieve profitability targets.
• Hire, train, and manage staff to maintain high performance and morale.
• Conduct regular audits and performance evaluations of branches.
• Resolve customer complaints and implement improvements based on feedback.
• Develop strategies to enhance customer experience and increase footfall.
• Coordinate with procurement, marketing, and logistics teams for smooth operations.
• Prepare and present reports on outlet performance, challenges, and KPIs.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field (MBA preferred).
• Minimum 5–8 years of experience in food service operations, preferably in a multi-unit management role.
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of food safety and health regulations (e.g., HACCP).
• Proficient in using POS systems and MS Office tools.
• Ability to travel to various outlets as required.

Preferred Skills:

• Strong financial and analytical acumen.
• Experience in managing quick-service restaurants (QSR) or franchise models.
• Customer-oriented mindset with a passion for food service excellence.

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